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Orders & Returns

Return Policy

  • Blank Products may be returned within 30 days of purchase to receive a full refund to the original form of payment. To be eligible for a return, products must be in new condition, unworn, unwashed and have original tags and packaging.
  • Custom uniforms and decorated items (screen printed, heat pressed or embroidered) are not returnable.
  • Closeout or discontinued items are not returnable
  • All returns require a Return Authorization Number (RA#). Please contact our customer service team by chat, phone or email to request a RA. Please have order number and reason for the return ready. The RA# must be written on the outside of the box and merchandise must be shipped by a traceable method (FedEx, UPS) within 30 days from the day it is purchased. Items must be shipped in a box or shipping bag.
  • Customer is responsible for shipping cost to return items. Items must be returned by traceable method (Fed Ex, UPS)
  • Items returned after 30 days from purchase will not be accepted and credit will not be issued. Returns without a RA #(return authorization) will not be accepted
  • Restock fee of 20% will apply for returns over $500. Return request over $500 must be approved by management.
  • Please allow 7-10 business days from the time your return is received for it to be processed and credited.

Return merchandise via FedEx or UPS with a valid tracking number to:

Team ConnectionAttn:
Returns Dept.-RA#
615 Alton Place
High Point, NC 27263

Sample Program

We encourage our teams to order samples prior to placing their team order to insure proper fit. Please remember that customized items (decorated with embroidery, screen printing or heat press) cannot be returned so we advise ordering samples prior to customizing if unsure about fit or color. Sample orders must be prepaid with a credit card. Samples must be returned in new condition, unworn, unwashed, with original tags and packaging.
Return Policy applies to sample orders.

Received Defective or Damaged Item

Contact our customer service department by chat, phone or email. We will place a new order and instruct you how to return the defective item. We will ask you to send photo of defective item. Once the return is received and item is inspected and determined to be defective we will issue a full refund.

Received Incorrect Item/Missing Item(s)

Please contact our customer service department by chat, phone or email. We will ship you the correct item as quickly as possible and instruct you how to return the incorrect item.
Please note that shortages, shipping errors must be reported within 14 days of delivery.

Promotional Orders/Free Goods

When qualifying for free goods per a promotional program please note that free goods must be redeemed within 30 days of purchase. Free goods offer will expire 30 days after qualifying purchase.