Frequently Asked Questions
What is your return policy?
How do I exchange an item?
Do you have minimums?
Do you offer decoration services?
What forms of payment do you accept?
How do I check status of my order?
How long will it take to receive my order?
How much does customization cost?
Do you price match?
I’ve forgotten my login information. What do I do?
Once I return an item how long will it take to receive my refund?
Can I change or cancel an order?
Do you ship to customers outside of the continental United States?
Can I get a bulk order player packaged for easy distribution?
How much does it cost to have a store built?
What is your sample process / Can I order samples?
How much is shipping? How is shipping calculated?
Is rush shipping available?
I received an incorrect or damaged item. How do I handle?
My accounting department needs your W-9. Can I receive a copy of that?