Please see our full return policy.

Please place an order for your new items/sizes. Payment is required at the time the order is placed. Contact customer service to request a RA (return authorization) for the item(s) you need to return. Once your return is received we will credit your original form of payment in 7-10 days.
Please see full Return Policy.

We do not have minimums on most items and we offer quantity discounts. Most custom/sublimated apparel does have minimum requirements. Ask your sales rep for details.

Please keep in mind that we have a Price Match Promise program. If you find a lower price please provide quote or link to that item and we will match that price.

Yes, Team Connection has a world-class customization department and can decorate your gear. Team Connection offers screen printing, embroidery and heat press services.

For your convenience you can now customize your gear online. You can upload your logo, choose from a design in our gallery and much more.

• All Major Credit Cards: American Express, Visa, Master Card and Discover
• School purchase order: Purchase order must be signed by authorized purchasing agent at school and purchase order amount must match or exceed final order total including freight. When placing your order online you will be asked to upload your authorized purchase order to finalize your transaction.
• We accept personal checks, money orders and cashier’s checks.

Please Call, Chat or Email our customer service team. Please have your order number ready.

Non customized orders:

Allow 2-3 days for your order to be processed plus transit time to your delivery address.

Customized orders:

Typical processing time is 2-3 weeks for customized orders. When you place your order online you will be given estimated ship date. If you need your customized order sooner than the date provide online contact our customer service department.

Customization cost is based on the number of colors or stitch count in your design/logo and the quantity of products being customized. Customization pricing will be calculated as your build your order online.

Yes we offer our Price Match Promise. If you find a lower price on the same item please send the link to that product or send a copy of your quote to your sales rep. We will match or beat that price.
*Discontinued items or special order items may be excluded

Go to the customer account page and reset your username/password. Contact customer service if you need further assistance.

Please allow 7-10 days after return is received into Team Connection warehouse for your return to be processed. Please make sure your return is clearly marked with RA# on outside of package for faster processing.

In order for us to produce and ship your order as quickly as possible orders cannot be changed once order has been submitted and placed in our order entry system.

No, we currently do not ship to customers outside of US.

Yes, we have a player packaging service. We charge $0.25 per item per person for this service. Contact your sales rep for details.

We will build a custom store for you at no charge.
Once we have your logo and product selected we can build your store in 24 hours.
Please contact your sales representative today to get started building your team store.

Yes, please see sample policy and return process

Shipping is based on the weight of your package, size of package and your shipping location. Shipping will be calculated when you place your order online. Team Connection and our vendor partners ship majority of orders with Fed Ex or UPS

Call, Email or Chat with our customer service team and we can provide quote to upgrade your shipping. Please note that upgrading shipping does not affect manufacturer processing time. It will still take 2-3 days for your order to process before it ships.

We will correct as quickly as possible. Please see TC Policies for instructions

Please call, email or chat with our customer service team.