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Frequently Asked Questions
What is your return policy?
How do I exchange an item?
Do you have minimums?
Do you offer decoration services?
What forms of payment do you accept?
How do I check status of my order?
How long will it take to receive my order?
How much does customization cost?
Do you price match?
How secure is my transaction?
I’ve forgotten my login information. What do I do?
Once I return an item how long will it take to receive my refund?
Can I change or cancel an order?
Do you ship to customers outside of the continental United States?
Can I get a bulk order player packaged for easy distribution?
How much does it cost to have a store built?
What is your sample process / Can I order samples?
How much is shipping? How is shipping calculated?
Is rush shipping available?
I received an incorrect or damaged item. How do I handle?
My accounting department needs your W-9. Can I receive a copy of that?